ACI Webinar - ASQ 2021 Global Traveller Survey: Discussion on operational and commercial challenges and opportunities (Part 2)

This second webinar on the release of the 2021 ASQ Global Traveller Survey research report will delve more deeply into how airports and travel industry partners can use this latest air traveller market intelligence to adapt their strategies to respond to this new reality, and to help accelerate the travel industry’s recovery.

Our panel of experts will offer their perspectives on addressing challenges and maximizing opportunities presented by this new research on air travel intentions, and on the changing perspectives, expectations, and behaviours of air travel customers. The panel will also explore how this changing landscape of air travel will continue to impact airports in their advocacy efforts, and in their approach to infrastructure, technology, customer service and revenue development.

The speakers are:

• Ali Bora Isbulan, Chief Commercial Officer, Plaza Premium Group
• Sidney Kuipers, Director Escalator Modernization Engineering & Supply, Kone
• Thomas Romig, VP, Safety, Security and Operation, ACI World
• Stewart Jeffries, Head of Projects and Implementation EMEA, Amadeus

This webinar will be moderated by Paul Clark, VP, InterVISTAS Consulting.

Thank you to our platinum sponsor Intervistas and premium sponsors Kone, Plaza Premium Group, and Amadeus.