ASQ Airport Customer Experience Accreditation Brochure
As competition and innovation continues to drive the airport industry, it is becoming increasingly crucial for operators to recognize that customer experience is a key driver of success. This multilevel certification guides airports to excellence in customer experience management, according to the eight (8) different domains: Customer Understanding; Strategy; Measurement; Operational Improvement; Governance; Airport Culture; Service Design/Innovation; and Airport Community Collaboration.
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