ACI Webinar - ASQ 2022 Global Traveller Survey: Customer Experience in a Post-Pandemic World (Part 1)
The third edition of the ASQ Global Traveller Survey (GTS) provides an overview of the evolution of the pandemic and the future of airport experience. The study focuses on traveller’s perception and expectations and how the industry should tackle new challenges and opportunities.
Our panel of experts discusses how the latest air traveller market intelligence can be leveraged to better respond to, and manage, customer experience in a post-pandemic environment.
The speakers are:
- Valerie St. James, Senior Director, Market Research and Customer Insights, ASQ, ACI World
- Paul Clark, Vice President, InterVISTAS Consulting
- Eefje Roodvoets-Strijbosch, Customer Experience Lead, NACO
- Lorenzo Valori, VP of Business Development EMEA, Plaza Premium Group
- Calin Hera, Business Development Manager, Infrastructure, Kone
- Pedro Alves, VP Global Business Development – Extended Borders, IDEMIA
This webinar is moderated by Kevin Caron, Vice President, Global Assessments and Training, ACI World.
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