ASQ Best Practices Report: Airport Cleanliness
Airports are continuously faced with the challenge of rationalizing their operations spending without undermining the guest experience. One such operational dimension that represents a fairly significant investment is airport cleanliness.
The key objectives of this report is to understand the importance of airport cleanliness in the overall passenger experience, as well as to draw a snapshot of the current situation in airports to get a better understanding of the best practices:
- Is cleanliness a key driver of passenger satisfaction?
- Which passengers are more conscious about cleanliness?
- What is the current level of satisfaction of airport cleanliness?
- What is the average spent on cleaning services and cleaning practices?
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