ACI Webinar - Airport communications during and after COVID-19

As the world deals with the impact and effects of COVID-19 and prepares for the return to our “new normal” it is important to consider how we communicate with our colleagues within the industry as well as with our clients, stakeholders and passengers. In this webinar, we offer some insights into how we can navigate from crisis mode to re-establishing trust and open communication worldwide.

We cover important principles of crisis communication and preparing for operations after lockdown. How will operations need to change in order to communicate clearly with passengers, partners, and stakeholders around the world? How will the industry backer-establish the trust of the travelling public and ensure that passengers, staff, and all stakeholders know that their health and safety will always be our number one priority?

Our speakers are:

• David Whitely, Director of Communications at ACI World, has more than 20 years’ experience in journalism, corporate, media, and public relations in the UK, Canada, and Australia with roles with HSBC, the Western Australian Government and as Head of Communications at London Gatwick Airport.
• Jessica Marin-Urrea, Operation Special Projects Administrator at Miami International Airport (MIA) is responsible for developing and managing projects to improve operations across Terminal, Landside, and Airside. Jessica was also a founding member of the digital marketing team which developed MIA’s social media engagement and integrated communications strategy. She also a graduate of Global ACI-ICAO AMPAP and AELP, and a board member of the IAP Community of Practice.
• Claude Martel (PhD), over 30 years of experience in aviation, communication and crisis management. He has worked for international organizations like Pratt and Whitney, Fujitsu and Telus. He was creator and programme manager for the AMPAP Programme and is an ACI instructor for Airport Communication and Public Relations courses for over the last 12 years.

The webinar is hosted by Kevin Caron, ACI World’s Director Capacity Building Programmes.