ACI Webinar - New realities of customer experience: The impact of COVID-19
Customer experience has taken on a whole new dimension as a result of the challenges created by Covid-19. This has forced airport customer experience and customer service teams to innovate and rethink what the airport experience needs to be.
In this webinar, we cover how airports are maintaining customer experience during - and what plans they have for - after the COVID-19 crisis.
Our speakers are:
• Alvaro Fernandez de Mesa Ojeda, Architect ARB (UK) / LEED AP BD+C / Airport Terminal Planning & Design of Stantec. He is a terminal planner and designer and has been a key member for many terminal projects including the Santiago International Airport expansion.
• Steve Mayers, Airport Director - Customer Experience, ADA and Title VI Coordinator at City of Atlanta, Hartsfield Jackson Airport. With more than 25 years of management and hospitality experience including Sandals Resorts, Wells Fargo, Radisson and Best Western Hotels & Reso
• Dimitri Coll, Director of ACI ASQ Programme. With more than 20 years of experience in marketing across a variety of industries including Hydro-Quebec, National Bank Insurance and Videotron. He is an expert in product management, customer experience and marketing research.
The webinar is hosted by Kevin Caron, ACI World’s Director Capacity Building Programmes.