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Products / Customer Experience

Customer Experience

ASQ 2020 Global Traveller Survey
ASQ Best Practice Report: Passenger Experience at the Gate Comfort in Waiting Areas
The Influence of Culture on Perceptions of the Airport Customer Experience
ASQ Best Practice Report: Airport Cleanliness
ASQ Research Report: Low cost and conventional airlines, Passenger expectations for departure airports
ACI Passenger Personas: A new approach to passenger profiling
Research report: Does passenger satisfaction increase airport non-aeronautical revenue?

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Airports Council International (ACI) develops standards, policies and recommended practices for airports, and provides information and training opportunities to raise standards around the world.

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