Customer Experience Archives - Store | ACI World

Thank you for your review!
This one will be published shortly.

Your cart is empty.

Log in

ACI World Corporate Airport IT Customer Experience Cybersecurity Economics and Statistics Environment Facilitation Future Trends Policy Safety and Operations Security All publications

ACI World offers publications, tools, guidance, reports, training, events and more to the airport industry and related organizations—to promote excellence worldwide and support the greater aviation ecosystem.

New

Sale

Popular

Filter

Subject areas

Type of product

Other options

Languages

Price

24 results

Sort by:

object(WP_Term)#37115 (10) { ["term_id"]=> int(25) ["name"]=> string(6) "Events" ["slug"]=> string(6) "events" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(25) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(3) ["filter"]=> string(3) "raw" }

Customer Experience

8-11 Sep 2025

Airport Experience Summit 2025

object(WP_Term)#35919 (10) { ["term_id"]=> int(17) ["name"]=> string(8) "Webinars" ["slug"]=> string(8) "webinars" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(17) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(66) ["filter"]=> string(3) "raw" }

Recorded ASQ Global Traveller Surveys

Customer Experience

ASQ 2024 Global Traveller Survey - Airport Travel Experience: Trends and Opportunities Free

object(WP_Term)#35905 (10) { ["term_id"]=> int(16) ["name"]=> string(12) "Publications" ["slug"]=> string(12) "publications" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(16) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(186) ["filter"]=> string(3) "raw" }

Publications ASQ Global Traveller Surveys

Customer Experience

ASQ 2024 Global Traveller Survey Report Starting from US$1,000

object(WP_Term)#35943 (10) { ["term_id"]=> int(17) ["name"]=> string(8) "Webinars" ["slug"]=> string(8) "webinars" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(17) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(66) ["filter"]=> string(3) "raw" }

Customer Experience

Webinar - Sharing Airport Wait Times: The Opportunities of Data Exchange Free

object(WP_Term)#35882 (10) { ["term_id"]=> int(17) ["name"]=> string(8) "Webinars" ["slug"]=> string(8) "webinars" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(17) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(66) ["filter"]=> string(3) "raw" }

Recorded ASQ Global Traveller Surveys

Customer Experience

Webinar – ASQ 2023 Global Traveller Survey (Part 2) Free

object(WP_Term)#35943 (10) { ["term_id"]=> int(17) ["name"]=> string(8) "Webinars" ["slug"]=> string(8) "webinars" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(17) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(66) ["filter"]=> string(3) "raw" }

Recorded ASQ Global Traveller Surveys

Customer Experience

Webinar - ASQ 2023 Global Traveller Survey (Part 1) Free

object(WP_Term)#35891 (10) { ["term_id"]=> int(16) ["name"]=> string(12) "Publications" ["slug"]=> string(12) "publications" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(16) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(186) ["filter"]=> string(3) "raw" }

Publications ASQ Global Traveller Surveys

Customer Experience

ASQ 2023 Global Traveller Survey report Starting from US$1,000

object(WP_Term)#35884 (10) { ["term_id"]=> int(221) ["name"]=> string(8) "Recorded" ["slug"]=> string(8) "recorded" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(221) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(17) ["count"]=> int(66) ["filter"]=> string(3) "raw" }

Customer Experience

ASQ 2022 Global Traveller Survey: Customer Experience in a Post-Pandemic World (Part 1) Free

object(WP_Term)#36415 (10) { ["term_id"]=> int(221) ["name"]=> string(8) "Recorded" ["slug"]=> string(8) "recorded" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(221) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(17) ["count"]=> int(66) ["filter"]=> string(3) "raw" }

Customer Experience

ASQ 2022 Global Traveller Survey: Business Strategies to Address New Customer Expectations: Airport Opportunities from Sustainability Approaches to Technology (Part 2) Free

object(WP_Term)#35906 (10) { ["term_id"]=> int(221) ["name"]=> string(8) "Recorded" ["slug"]=> string(8) "recorded" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(221) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(17) ["count"]=> int(66) ["filter"]=> string(3) "raw" }

Customer Experience

ASQ 2021 Global Traveller Survey: Discussion on operational and commercial challenges and opportunities (Part 2) Free

object(WP_Term)#35937 (10) { ["term_id"]=> int(221) ["name"]=> string(8) "Recorded" ["slug"]=> string(8) "recorded" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(221) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(17) ["count"]=> int(66) ["filter"]=> string(3) "raw" }

Customer Experience

CEOs perspective on the ASQ 2021 Global Traveller Survey Free

object(WP_Term)#35928 (10) { ["term_id"]=> int(221) ["name"]=> string(8) "Recorded" ["slug"]=> string(8) "recorded" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(221) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(17) ["count"]=> int(66) ["filter"]=> string(3) "raw" }

Customer Experience

ASQ 2021 Global Traveller Survey: Evolution of sentiment and behaviours (Part 1) Free

object(WP_Term)#35997 (10) { ["term_id"]=> int(221) ["name"]=> string(8) "Recorded" ["slug"]=> string(8) "recorded" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(221) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(17) ["count"]=> int(66) ["filter"]=> string(3) "raw" }

Customer Experience

ASQ 2020 Global Traveller Survey Free

object(WP_Term)#35879 (10) { ["term_id"]=> int(221) ["name"]=> string(8) "Recorded" ["slug"]=> string(8) "recorded" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(221) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(17) ["count"]=> int(66) ["filter"]=> string(3) "raw" }

Customer Experience

New realities of customer experience: The impact of COVID-19 Free

object(WP_Term)#35900 (10) { ["term_id"]=> int(16) ["name"]=> string(12) "Publications" ["slug"]=> string(12) "publications" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(16) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(186) ["filter"]=> string(3) "raw" }

Publications ASQ Global Traveller Surveys

Customer Experience

ASQ 2022 Global Traveller Survey Starting from US$1,000

object(WP_Term)#35746 (10) { ["term_id"]=> int(16) ["name"]=> string(12) "Publications" ["slug"]=> string(12) "publications" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(16) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(186) ["filter"]=> string(3) "raw" }

Publications ASQ Research Reports

Customer Experience

ASQ Research Report Health Safety Measures Starting from US$500

object(WP_Term)#35700 (10) { ["term_id"]=> int(16) ["name"]=> string(12) "Publications" ["slug"]=> string(12) "publications" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(16) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(186) ["filter"]=> string(3) "raw" }

Publications ASQ Global Traveller Surveys

Customer Experience

ASQ 2021 Global Traveller Survey Starting from US$1,000

object(WP_Term)#35654 (10) { ["term_id"]=> int(16) ["name"]=> string(12) "Publications" ["slug"]=> string(12) "publications" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(16) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(186) ["filter"]=> string(3) "raw" }

Publications ASQ Global Traveller Surveys

Customer Experience

ASQ 2020 Global Traveller Survey Starting from US$1,000

object(WP_Term)#35608 (10) { ["term_id"]=> int(16) ["name"]=> string(12) "Publications" ["slug"]=> string(12) "publications" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(16) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(186) ["filter"]=> string(3) "raw" }

Publications ASQ Best Practices Reports

Customer Experience

ASQ Best Practice Report: Passenger Experience at the Gate Comfort in Waiting Areas Starting from US$2,000

object(WP_Term)#35562 (10) { ["term_id"]=> int(16) ["name"]=> string(12) "Publications" ["slug"]=> string(12) "publications" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(16) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(186) ["filter"]=> string(3) "raw" }

Publications ASQ Special Reports

Customer Experience

The Influence of Culture on Perceptions of the Airport Customer Experience Starting from US$2,000

object(WP_Term)#35516 (10) { ["term_id"]=> int(16) ["name"]=> string(12) "Publications" ["slug"]=> string(12) "publications" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(16) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(186) ["filter"]=> string(3) "raw" }

Publications ASQ Best Practices Reports

Customer Experience

ASQ Best Practice Report: Airport Cleanliness Starting from US$2,000

object(WP_Term)#35470 (10) { ["term_id"]=> int(16) ["name"]=> string(12) "Publications" ["slug"]=> string(12) "publications" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(16) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(186) ["filter"]=> string(3) "raw" }

Publications ASQ Research Reports

Customer Experience

ASQ Research Report: Low cost and conventional airlines, Passenger expectations for departure airports Starting from US$2,000

object(WP_Term)#35424 (10) { ["term_id"]=> int(16) ["name"]=> string(12) "Publications" ["slug"]=> string(12) "publications" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(16) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(186) ["filter"]=> string(3) "raw" }

Publications ASQ Special Reports

Customer Experience

ACI Passenger Personas: A new approach to passenger profiling Starting from US$2,000

object(WP_Term)#35378 (10) { ["term_id"]=> int(16) ["name"]=> string(12) "Publications" ["slug"]=> string(12) "publications" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(16) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(186) ["filter"]=> string(3) "raw" }

Publications ASQ Research Reports

Customer Experience

Research report: Does passenger satisfaction increase airport non-aeronautical revenue? Starting from US$2,000

Load more

Stay updated

Don’t miss out on the latest news, information, and resources from the voice of the world’s airports.