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ACI World offers publications, tools, guidance, reports, training, events and more to the airport industry and related organizations—to promote excellence worldwide and support the greater aviation ecosystem.

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Webinar - Sharing Airport Wait Times: The Opportunities of Data Exchange Free
Webinar – ASQ 2023 Global Traveller Survey (Part 2) Free
Webinar - ASQ 2023 Global Traveller Survey (Part 1) Free
23-26 Sep 2024
Customer Experience Summit and Exhibition 2024
ASQ 2023 Global Traveller Survey report Starting from $1,000
ASQ 2022 Global Traveller Survey: Customer Experience in a Post-Pandemic World (Part 1) Free
ASQ 2022 Global Traveller Survey: Business Strategies to Address New Customer Expectations: Airport Opportunities from Sustainability Approaches to Technology (Part 2) Free
ASQ 2021 Global Traveller Survey: Discussion on operational and commercial challenges and opportunities (Part 2) Free
CEOs perspective on the ASQ 2021 Global Traveller Survey Free
ASQ 2021 Global Traveller Survey: Evolution of sentiment and behaviours (Part 1) Free
ASQ 2020 Global Traveller Survey Free
New realities of customer experience: The impact of COVID-19 Free
ASQ 2022 Global Traveller Survey Starting from $1,000
ASQ Research Report Health Safety Measures Starting from $500
ASQ 2021 Global Traveller Survey Starting from $1,000
ASQ 2020 Global Traveller Survey Starting from $1,000
ASQ Best Practice Report: Passenger Experience at the Gate Comfort in Waiting Areas Starting from $2,000
The Influence of Culture on Perceptions of the Airport Customer Experience Starting from $2,000
ASQ Best Practice Report: Airport Cleanliness Starting from $2,000
ASQ Research Report: Low cost and conventional airlines, Passenger expectations for departure airports Starting from $2,000
ACI Passenger Personas: A new approach to passenger profiling Starting from $2,000
Research report: Does passenger satisfaction increase airport non-aeronautical revenue? Starting from $2,000
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