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ACI World Corporate Airport IT Customer Experience Cybersecurity Economics and Statistics Environment Facilitation Future Trends Policy Safety and Operations Security All publications

ACI World offers publications, tools, guidance, reports, training, events and more to the airport industry and related organizations—to promote excellence worldwide and support the greater aviation ecosystem.

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Customer Experience

8-11 Sep 2025

Airport Experience Summit 2025

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Recorded ASQ Global Traveller Surveys

Customer Experience

ASQ 2024 Global Traveller Survey - Airport Travel Experience: Trends and Opportunities Free

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Publications ASQ Global Traveller Surveys

Customer Experience

ASQ 2024 Global Traveller Survey Report Starting from US$1,000

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Customer Experience

Webinar - Sharing Airport Wait Times: The Opportunities of Data Exchange Free

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Recorded ASQ Global Traveller Surveys

Customer Experience

Webinar – ASQ 2023 Global Traveller Survey (Part 2) Free

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Recorded ASQ Global Traveller Surveys

Customer Experience

Webinar - ASQ 2023 Global Traveller Survey (Part 1) Free

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Publications ASQ Global Traveller Surveys

Customer Experience

ASQ 2023 Global Traveller Survey report Starting from US$1,000

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Customer Experience

ASQ 2022 Global Traveller Survey: Customer Experience in a Post-Pandemic World (Part 1) Free

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Customer Experience

ASQ 2022 Global Traveller Survey: Business Strategies to Address New Customer Expectations: Airport Opportunities from Sustainability Approaches to Technology (Part 2) Free

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Customer Experience

ASQ 2021 Global Traveller Survey: Discussion on operational and commercial challenges and opportunities (Part 2) Free

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Customer Experience

CEOs perspective on the ASQ 2021 Global Traveller Survey Free

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Customer Experience

ASQ 2021 Global Traveller Survey: Evolution of sentiment and behaviours (Part 1) Free

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Customer Experience

ASQ 2020 Global Traveller Survey Free

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Customer Experience

New realities of customer experience: The impact of COVID-19 Free

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Publications ASQ Global Traveller Surveys

Customer Experience

ASQ 2022 Global Traveller Survey Starting from US$1,000

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Publications ASQ Research Reports

Customer Experience

ASQ Research Report Health Safety Measures Starting from US$500

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Publications ASQ Global Traveller Surveys

Customer Experience

ASQ 2021 Global Traveller Survey Starting from US$1,000

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Publications ASQ Global Traveller Surveys

Customer Experience

ASQ 2020 Global Traveller Survey Starting from US$1,000

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Publications ASQ Best Practices Reports

Customer Experience

ASQ Best Practice Report: Passenger Experience at the Gate Comfort in Waiting Areas Starting from US$2,000

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Publications ASQ Special Reports

Customer Experience

The Influence of Culture on Perceptions of the Airport Customer Experience Starting from US$2,000

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Publications ASQ Best Practices Reports

Customer Experience

ASQ Best Practice Report: Airport Cleanliness Starting from US$2,000

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Publications ASQ Research Reports

Customer Experience

ASQ Research Report: Low cost and conventional airlines, Passenger expectations for departure airports Starting from US$2,000

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Publications ASQ Special Reports

Customer Experience

ACI Passenger Personas: A new approach to passenger profiling Starting from US$2,000

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Publications ASQ Research Reports

Customer Experience

Research report: Does passenger satisfaction increase airport non-aeronautical revenue? Starting from US$2,000

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