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ASQ 2023 Global Traveller Survey report
Airport Travel Experience: Trends and Opportunities
language
English
format
Digital - PDF
Regular
US$1,000
Airport members
US$250
World Business Partners
US$250
Description
As the air travel industry steadily rebounds, ACI World’s Airport Service Quality (ASQ) Global Traveller Survey report enters its 4th year with a renewed focus on the evolving landscape of air travel trends.
The ASQ Global Traveller Survey report supports the world’s airports by tracking and forecasting trends in travellers’ behaviours and expectations.
The ASQ Global Traveller Survey report
Analyses main consumer trends influencing current and future passenger behaviour.
Explores key topics such as the impact of the economic climate, self-service and automation, personalization of the experience, emotional engagement, sustainability, and ethical consumption.
Highlights opportunities to refine the airport journey helping airports understand and meet passenger expectations.
Completion of the ASQ 2023 Global Traveller Survey report was made possible through the support of IDEMIA as the Platinum Advisory Partner; KONE, Plaza Premium Group, and NACO as Premium Sponsors; and Boingo as Standard Sponsor.
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How to become member
Airport Members
ACI membership is open to airports and aviation-related businesses around the world. As part of an active association, our members benefit from the latest news, data-driven trends and forecasts, resources, training opportunities, and insights from industry experts.
World Business Partners
The ACI World Business Partners (WBP) program is open to businesses working with airports or airport-related industries. This unique program offers members the opportunity to connect with a global network of airports, access valuable tools and resources, and discover new business opportunities.
Least Developed Countries
In the least developed countries, financial resources for training can be limited, so the ACI Fund seeks to open the door to career development for individuals while, at the same time, building capacity and safeguarding and enhancing professional standards in this community of airports.
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