Webinars

Recorded ASQ Global Traveller Surveys

Customer Experience

ASQ 2024 Global Traveller Survey - Airport Travel Experience: Trends and Opportunities

Name: ASQ 2024 Global Traveller Survey - Airport Travel Experience: Trends and Opportunities
SKU: WEB-CUS-741668
Availability: InStock

Date 27 Nov 2024

format Recorded

language English

duration 1 hour

link Youtube

Free

Description

As well-being has evolved from a trend to a lifestyle, it's crucial that the airport experience becomes enjoyable for everyone once again. In this fifth edition of the ASQ Global Traveller Survey, the perfect balance between efficient, seamless operations and an experience that is engaging and entertaining is explored. Discover how airports can meet the expectations for both today's and tomorrow's traveller generations by transforming the journey into something more than just a checkpoint.

Key topics covered by panelists:

Perception and benefits of sharing personal information for a seamless journey
Enhanced experience through technology
Entertainment through premium experience
Sustainability and ethical consumption

The moderator is Nathalie Herbelles, Vice President, Industry Affairs and Sustainability, ACI World.

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Once registered, the link to the webinar will be sent to you by e-mail. The link will also be available in your customer area.

Speakers

Shanti John Head of Sales – Asia and India IDEMIA

Adam Ekman Pedersen Airport Commerce & Customer Experience Advisor NACO

Suresh Kumar Chief Operating Officer PPG

Valerie St-James Senior Director of Market Research and Customer Insights, ASQ ACI World

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