ASQ Best Practice Report: Airport Cleanliness

Airports are continuously faced with the challenge of rationalizing their operations spending without undermining the guest experience. One such operational dimension that represents a fairly significant investment is airport cleanliness.

The key objectives of this report is to understand the importance of airport cleanliness in the overall passenger experience, as well as to draw a snapshot of the current situation in airports to get a better understanding of the best practices:

• Is cleanliness a key driver of passenger satisfaction?
• Which passengers are more conscious about cleanliness?
• What is the current level of satisfaction of airport cleanliness?
• What is the average spent on cleaning services and cleaning practices?