The Voice of the World's Airports

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The Voice of the World's Airports

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ASQ Best Practice Report: Airport Cleanliness cover image

ASQ Best Practice Report: Airport Cleanliness

Airports are continuously faced with the challenge of rationalizing their operations spending without undermining the guest experience. One such operational dimension that represents a fairly significant investment is airport cleanliness.

The key objectives of this report is to understand the importance of airport cleanliness in the overall passenger experience, as well as to draw a snapshot of the current situation in airports to get a better understanding of the best practices:

  • Is cleanliness a key driver of passenger satisfaction?
  • Which passengers are more conscious about cleanliness?
  • What is the current level of satisfaction of airport cleanliness?
  • What is the average spent on cleaning services and cleaning practices?

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