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The Influence of Culture on Perceptions of the Airport Customer Experience
language
English
format
Digital - PDF
Regular
US$2,000
Airport members
US$500
World Business Partners
US$500
Description
The objective of this research report was to determine whether cultural differences influence the overall satisfaction levels of airport passengers and, if so, to understand the ways in which airports might respond in providing an improved customer experience. The report includes guidance in the form of recommendations for airport management on the ways in which service can be adjusted to ensure that cultural differences are taken into consideration.
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Airport Members
ACI membership is open to airports and aviation-related businesses around the world. As part of an active association, our members benefit from the latest news, data-driven trends and forecasts, resources, training opportunities, and insights from industry experts.
World Business Partners
The ACI World Business Partners (WBP) program is open to businesses working with airports or airport-related industries. This unique program offers members the opportunity to connect with a global network of airports, access valuable tools and resources, and discover new business opportunities.
Least Developed Countries
In the least developed countries, financial resources for training can be limited, so the ACI Fund seeks to open the door to career development for individuals while, at the same time, building capacity and safeguarding and enhancing professional standards in this community of airports.
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