ASQ 2022 Global Traveller Survey: Business Strategies to Address New Customer Expectations: Airport Opportunities from Sustainability Approaches to Technology (Part 2)

Name: ASQ 2022 Global Traveller Survey: Business Strategies to Address New Customer Expectations: Airport Opportunities from Sustainability Approaches to Technology (Part 2)
SKU: WEB-CUS-1647
Availability: InStock

Date 23 Nov 2022

duration 1 hour

format Recorded

language English

link Youtube

Free

Description

This second webinar on the release of the 2022 ASQ Global Traveller Survey (GTS) delves more deeply into how airports and travel industry partners can translate this new air traveller market intelligence into tangible business strategies and solutions. Our panel of experts offers their perspectives on converting challenges into opportunities (for example, new expectations for airport experiences, engagement of the airport with the local community, sustainability action expectations). They also discuss ways that airport operators can design custom approaches, services, and products to address the new needs and expectations of the post-pandemic airport customer.

This webinar is moderated by Paul Clark, VP, InterVISTAS Consulting.

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Once registered, the link to the webinar will be sent to you by e-mail. The link will also be available in your customer area.

Speakers

Eefje Roodvoets-Strijbosch Customer Experience Lead NACO

Jonathan Song Business Development Director Plaza Premium Group

Shahram Heidari Senior Innovation Execution Leader KONE

Pedro Alves Vice President Global Business Development – Extended Borders IDEMIA

Jennifer Desharnais Director, Sustainability and Environmental Protection ACI World

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Security

One Stop Security: How Collaboration is Key for Airports Free

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Economics and Statistics Non-Aeronautical Revenue & Activities

Leading Trends to Grow Airport Food & Beverage Revenues Free

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Safety and Operations

Maximizing Efficiency: On-Time Performance in Airport Operations Free

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