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Webinar - ASQ 2023 Global Traveller Survey (Part 1)

Date 29 Nov 2023
duration 1 hour
format Recorded
language English
link Youtube



Airport Travel Experience: Trends and Opportunities The fourth edition of the ASQ Global Traveller Survey explores the impacts of the current geopolitical climate and the rapidly increasing inflation rates on travel behaviours. With this framework, the survey also delves into 2023 consumer trends and opens new discussion opportunities to envision the future of customer experience in airports. The primary goal is to assess how airports can align with passenger expectations, taking into account the trends that motivate them.

Key topics covered by panelists:

  • Self-service and automation
  • Personalization of the experience
  • Emotional engagement
  • Sustainability and ethical consumption

Moderated by Antoine Rostworowski, Senior Vice President, Programmes and Commercial Services, ACI World.

This webinar is sponsored by:

  • IDEMIA (Platinum Advisory Partner)
  • Plaza Premium Group, KONE, NACO (Premium Sponsors)

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Once registered, the link to the webinar will be sent to you by e-mail. The link will also be available in your customer area.


Valerie St. James Senior Director Market Research and Customer Insights ACI World
Nicolas Phan Market Manager Border Control and Passenger Facilitation IDEMIA
Pascal Bélanger Senior Vice-President of Americas Plaza Premium group
Ramy Elsabee Vice President Sales & Business Development, Global Major Projects KONE
Adam Ekman Pedersen Airport Commerce & Customer Experience Advisor NACO

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