Webinars

Recorded ASQ Global Traveller Surveys

Customer Experience

Webinar - ASQ 2023 Global Traveller Survey (Part 1)

Name: Webinar - ASQ 2023 Global Traveller Survey (Part 1)
SKU: WEB-AIR-107106-1
Availability: InStock

Date 29 Nov 2023

duration 1 hour

format Recorded

language English

link Youtube

Free

Description

Airport Travel Experience: Trends and Opportunities The fourth edition of the ASQ Global Traveller Survey explores the impacts of the current geopolitical climate and the rapidly increasing inflation rates on travel behaviours. With this framework, the survey also delves into 2023 consumer trends and opens new discussion opportunities to envision the future of customer experience in airports. The primary goal is to assess how airports can align with passenger expectations, taking into account the trends that motivate them.

Key topics covered by panelists:

Self-service and automation

Personalization of the experience

Emotional engagement

Sustainability and ethical consumption

Moderated by Antoine Rostworowski, Senior Vice President, Programmes and Commercial Services, ACI World.

This webinar is sponsored by:

IDEMIA (Platinum Advisory Partner)

Plaza Premium Group, KONE, NACO (Premium Sponsors)

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Once registered, the link to the webinar will be sent to you by e-mail. The link will also be available in your customer area.

Speakers

Valerie St. James Senior Director Market Research and Customer Insights ACI World

Nicolas Phan Market Manager Border Control and Passenger Facilitation IDEMIA

Pascal Bélanger Senior Vice-President of Americas Plaza Premium group

Ramy Elsabee Vice President Sales & Business Development, Global Major Projects KONE

Adam Ekman Pedersen Airport Commerce & Customer Experience Advisor NACO

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