Webinar - Sharing Airport Wait Times: The Opportunities of Data Exchange
Description
Managing wait times is a top priority for airports focused on improving the passenger experience and minimizing reputational risks. Join a diverse group of aviation industry professionals for a discussion about the growing importance of communicating wait times at different terminal touchpoints.
This one-hour session will explore how and why airports globally are keeping passengers informed about wait times and will also touch on important issues such as performance reviews and regulatory reporting.
Key topics:
- Different methods for communicating wait times and service alternatives
- The importance of relaxed passengers on airport staff wellbeing
- How Service Level Agreements can be used to limit wait times
- Optimizing resource allocation and space utilization using real-time data
- Improving fact-based collaboration among internal and external stakeholders
- Improving Data sharing process and collaboration among internal and external stakeholders
The moderator will be Jean-Sébastien Pard, Senior Manager, Facilitation, Passenger Services and Operations, ACI World.
Xovis is the Collaboration Partner for this webinar.
Download the webinar's slides.
Once registered, the link to the webinar will be sent to you by e-mail. The link will also be available in your customer area.
Speakers
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ACI membership is open to airports and aviation-related businesses around the world. As part of an active association, our members benefit from the latest news, data-driven trends and forecasts, resources, training opportunities, and insights from industry experts.
The ACI World Business Partners (WBP) program is open to businesses working with airports or airport-related industries. This unique program offers members the opportunity to connect with a global network of airports, access valuable tools and resources, and discover new business opportunities.
In the least developed countries, financial resources for training can be limited, so the ACI Fund seeks to open the door to career development for individuals while, at the same time, building capacity and safeguarding and enhancing professional standards in this community of airports.
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