Webinars

Recorded

Airport IT

Customer Experience

Webinar - Sharing Airport Wait Times: The Opportunities of Data Exchange

Name: Webinar - Sharing Airport Wait Times: The Opportunities of Data Exchange
SKU: WEB-AIR-107106-1-1
Availability: InStock

Date 5 Dec 2023

duration 1 hour

format Recorded

language English

link Youtube

Free

Description

Managing wait times is a top priority for airports focused on improving the passenger experience and minimizing reputational risks. Join a diverse group of aviation industry professionals for a discussion about the growing importance of communicating wait times at different terminal touchpoints.

This one-hour session will explore how and why airports globally are keeping passengers informed about wait times and will also touch on important issues such as performance reviews and regulatory reporting.

Key topics:

Different methods for communicating wait times and service alternatives

The importance of relaxed passengers on airport staff wellbeing

How Service Level Agreements can be used to limit wait times

Optimizing resource allocation and space utilization using real-time data

Improving fact-based collaboration among internal and external stakeholders

Improving Data sharing process and collaboration among internal and external stakeholders

The moderator will be Jean-Sébastien Pard, Senior Manager, Facilitation, Passenger Services and Operations, ACI World.

Xovis is the Collaboration Partner for this webinar.

Download the webinar's slides.

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Once registered, the link to the webinar will be sent to you by e-mail. The link will also be available in your customer area.

Speakers

İsmail Hakkı Polat Chief Planning Officer Istanbul Airport

Chris Marquardt Director IT Systems Minneapolis-St Paul International Airport

Piero Terlizzi IT Director Aeroporti di Roma

Federico Cabrera Operations and Customer Experience Manager Aeropuertos Uruguay

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