The Voice of the World's Airports

ACI World Store

The Voice of the World's Airports

Customer experience webinars

Webinars / Customer experience webinars

ACI World, through its Airport Service Quality suite of solutions, provides the world’s leading airport passenger service and benchmarking programme. These webinars explore how improving customer experience is good business, and how increasing passenger satisfaction provides airports with an edge in an increasingly competitive industry.

ASQ 2022 Global Traveller Survey: Business Strategies to Address New Customer Expectations: Airport Opportunities from Sustainability Approaches to Technology (Part 2)

23 November, 2022

ASQ 2022 Global Traveller Survey: Customer Experience in a Post-Pandemic World (Part 1)

9 November, 2022

CEOs perspective on the ASQ 2021 Global Traveller Survey

23 March, 2022

ASQ 2021 Global Traveller Survey: Discussion on operational and commercial challenges and opportunities (Part 2)

7 December, 2021

ASQ 2021 Global Traveller Survey: Evolution of sentiment and behaviours (Part 1)

30 November, 2021

ASQ 2020 Global Traveller Survey COVID-19: Understanding Future Behaviours for a Successful Recovery

10 November, 2020

New realities of customer experience: the impact of COVID-19

14 May, 2020

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