ACI World Masterclass - From Passenger Experience to Profit: How CX Transforms Airport Revenue
Description
Join this live, high-impact masterclass exploring how customer experience (CX) can become a powerful driver of airport revenue and performance.
Designed for airport executives, commercial leaders, customer experience teams, and operations managers, the session will examine how improving CX can increase:
- Non-aeronautical revenue
- Customer satisfaction and emotional engagement
- Innovation
- Operational efficiency
Featuring expert insights, CX tools, practical discussion, and a live Q&A, this interactive session will provide actionable ideas to help airports turn passenger experience into measurable business results.
Hosted by:
- Antoine Rostworowski, Senior Vice President and Chief Strategy Officer, ACI World
- Dimitri Coll, Senior Vice President and Chief Products and Services Officer, ACI World
Once registered, the link to the webinar will be sent to you by e-mail. The link will also be available in your customer area.
The demo is available via the button below and has been sent to your email address. Download preview
ACI membership is open to airports and aviation-related businesses around the world. As part of an active association, our members benefit from the latest news, data-driven trends and forecasts, resources, training opportunities, and insights from industry experts.
The ACI World Business Partners (WBP) program is open to businesses working with airports or airport-related industries. This unique program offers members the opportunity to connect with a global network of airports, access valuable tools and resources, and discover new business opportunities.
In the least developed countries, financial resources for training can be limited, so the ACI Fund seeks to open the door to career development for individuals while, at the same time, building capacity and safeguarding and enhancing professional standards in this community of airports.
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