Webinars

Customer Experience

Airports Under 2M Passengers: Proven Customer Experience Strategies

Name: Airports Under 2M Passengers: Proven Customer Experience Strategies - Store | ACI World
SKU: WEB-CUS-1511320
Availability: InStock

Date 14 May 2026

time 9:00-10:00 AM ET

location Online

language English

Free

Description

Airports under 2 million passengers face unique operational challenges, but passenger expectations remain high.

Join this webinar to explore how airport peers in the ASQ program are approaching customer experience and why it’s becoming a growing priority. Learn how measurement helps identify key focus areas, guide decisions, and target improvements where they matter most.

Through real-world examples and actionable insights, discover practical, high-impact CX strategies tailored to small and emerging airports.

The moderator will be Chloe Hequet, Manager, Airport Solutions, Small and Emerging Airports, ACI World.

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Once registered, the link to the webinar will be sent to you by e-mail. The link will also be available in your customer area.

Speakers

Steve Denty Manager, Commercial Development and Customer Experience St. John’s International Airport Authority

Roberto Martin Davara Head, Facilitation and Passenger Experience Departmen AENA

Michelle Mondon Manager, Customer Experience Seychelles Airports Authority

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