ASQ 2022 Global Traveller Survey: Customer Experience in a Post-Pandemic World (Part 1)

Name: ASQ 2022 Global Traveller Survey: Customer Experience in a Post-Pandemic World (Part 1)
SKU: WEB-CUS-1645
Availability: InStock

The third edition of the ASQ Global Traveller Survey (GTS) provides an overview of the evolution of the pandemic and the future of airport experience.

Date 9 Nov 2022

duration 1 hour

format Recorded

language English

link Youtube

Free

Description

The third edition of the ASQ Global Traveller Survey (GTS) provides an overview of the evolution of the pandemic and the future of airport experience. The study focuses on traveller’s perception and expectations and how the industry should tackle new challenges and opportunities.

Our panel of experts discusses how the latest air traveller market intelligence can be leveraged to better respond to, and manage, customer experience in a post-pandemic environment.

This webinar is moderated by Kevin Caron, Vice President, Global Assessments and Training, ACI World.

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Once registered, the link to the webinar will be sent to you by e-mail. The link will also be available in your customer area.

Speakers

Valerie St. James Senior Director, Market Research and Customer Insights, ASQ ACI World

Paul Clark Vice President InterVISTAS Consulting

Eefje Roodvoets-Strijbosch Customer Experience Lead NACO

Lorenzo Valori VP of Business Development EMEA Plaza Premium Group

Calin Hera Business Development Manager, Infrastructure Kone

Pedro Alves VP Global Business Development – Extended Borders IDEMIA

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Webinars

Recorded

Economics and Statistics

Decoding Airport Concession Agreements & Business Models Free

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Webinars

Recorded

Security

Non-visible Disabilities at Airports: Enabling Smoother Journeys for All Free

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Webinars

Recorded

Airport IT

The potential of private wireless networks for airports Free

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