Webinars ASQ Global Traveller Surveys

Customer Experience

ASQ 2026 Global Traveller Survey - Airport Travel Experience: Trends and Opportunities

Name: ASQ 2026 Global Traveller Survey - Airport Travel Experience: Trends and Opportunities - Store | ACI World
SKU: WEB-CUS-1354663
Availability: InStock

Date 25 November 2025

Free

Description

Explore the key findings of the 2026 Global Traveller Survey, the aviation industry’s leading annual research initiative. Discover how traveller behaviours and expectations are evolving, and gain insights into the transformative trends redefining the passenger journey.

Whether you’re shaping strategy, enhancing customer experience, or planning for the future, this session will provide actionable insights to help airports and aviation stakeholders anticipate change and deliver excellence. You’ll also hear from industry experts who will share their perspectives on how these trends are influencing the future of airport experience design.

The moderator will be Christopher Birch, Director, Guest Experience, San Francisco International Airport, Chair, ASQ Subcommittee.

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Once registered, the link to the webinar will be sent to you by e-mail. The link will also be available in your customer area.

Speakers

Shanti John Vice President, Sales (Asia) - Travel and Transport IDEMIA Public Security

Adam Ekman Pedersen Lead, Airport Commerce & Customer Experience NACO

Jonathan Song Chief Commercial Officer PPG

Valerie St-James Vice President, Market Research and Strategic Insights ACI World

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