Publications ASQ Global Traveller Surveys

Customer Experience

Publications ASQ Global Traveller Surveys

Customer Experience

ASQ 2026 Global Traveller Survey Report

format Digital - PDF

language English

Regular US$1,000

Airport members US$250

World Business Partners US$250

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Description

The 6th edition of Airport Service Quality (ASQ) 2026 Global Traveller Survey reveals key trends shaping air travel in 2026. Travellers are seeking human-centred, personalized, and memorable airport experiences.

Key trends to explore:

From customer to human experience
Technology and personalization
Flexibility on managing the travel journey
Creating meaningful moments
Well-being across the journey
Sustainability with visible impact

Based on insights from 4,125 travellers across 30 countries, the 2026 edition offers a forward-looking benchmark for airports aiming to elevate comfort, trust, and engagement across the traveller journey.

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ASQ 2026 Global Traveller Survey Report

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