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ASQ 2020 Global Traveller Survey
language
English
format
Digital - PDF
Regular
US$1,000
Airport members
US$250
World Business Partners
US$250
Description
COVID-19: Understanding Future Behaviours for Successful Recovery
The ASQ Global Traveller Survey included responses from passengers that travelled in 2019, and who intend to travel again, to explore how the COVID-19 pandemic will impact future travelling behaviours.
This survey precisely examines how airports can plan for future demand:
- Plan for future demand: who is travelling and when to adapt the experience accordingly
- Implement the right measures expected by travellers
- Improve the most stressful touchpoints in the passenger journey and the associated risks and impact on non-aeronautical revenues
- Understand foreign passengers’ needs and expectations
The ACI’s Airport Service Quality (ASQ) is the world’s leading airport passenger service and benchmarking programme.
The ASQ Global Traveller Survey has been created to help airports plan for future demand – in the short, medium, and long term – and to adapt customer experience accordingly. It will help them implement the right measures expected by travellers, improve the most stressful touchpoints throughout the journey, and understand passenger’s needs and expectations.
The survey found that 48% of travellers considered themselves likely to travel within the next three months but, despite this eagerness to travel, the recovery is dependent on a multitude of factors.
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Airport Members
ACI membership is open to airports and aviation-related businesses around the world. As part of an active association, our members benefit from the latest news, data-driven trends and forecasts, resources, training opportunities, and insights from industry experts.
World Business Partners
The ACI World Business Partners (WBP) program is open to businesses working with airports or airport-related industries. This unique program offers members the opportunity to connect with a global network of airports, access valuable tools and resources, and discover new business opportunities.
Least Developed Countries
In the least developed countries, financial resources for training can be limited, so the ACI Fund seeks to open the door to career development for individuals while, at the same time, building capacity and safeguarding and enhancing professional standards in this community of airports.
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