Thank you for your review!
This one will be published shortly.

ASQ 2020 Global Traveller Survey

language English
format Digital - PDF
Regular $1,000
Airport members $250
World Business Partners $250
If you wish to pay by bank transfer, please checkout and select the option at the payment.
Quantity

$1,000.00

Description

COVID-19: Understanding Future Behaviours for Successful Recovery

The ASQ Global Traveller Survey included responses from passengers that travelled in 2019, and who intend to travel again, to explore how the COVID-19 pandemic will impact future travelling behaviours.

This survey precisely examines how airports can plan for future demand:

  • Plan for future demand: who is travelling and when to adapt the experience accordingly
  • Implement the right measures expected by travellers
  • Improve the most stressful touchpoints in the passenger journey and the associated risks and impact on non-aeronautical revenues
  • Understand foreign passengers’ needs and expectations

The ACI’s Airport Service Quality (ASQ) is the world’s leading airport passenger service and benchmarking programme.

The ASQ Global Traveller Survey has been created to help airports plan for future demand – in the short, medium, and long term – and to adapt customer experience accordingly. It will help them implement the right measures expected by travellers, improve the most stressful touchpoints throughout the journey, and understand passenger’s needs and expectations.

The survey found that 48% of travellers considered themselves likely to travel within the next three months but, despite this eagerness to travel, the recovery is dependent on a multitude of factors.

See more See less

Once purchased, the publication will be sent to you by e-mail. All versions are available. The document will also be available in your customer area.

Reviews

Add a review

Be the first to add a review.
Your email address will not be published.
Add a review

Reviews

There are no reviews yet.

Be the first to review “ASQ 2020 Global Traveller Survey”

Your email address will not be published. Required fields are marked *

Stay updated

Don’t miss out on the latest news, information, and resources from the voice of the world’s airports.