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ASQ 2023 Global Traveller Survey report

Airport Travel Experience: Trends and Opportunities

language English
format Digital - PDF
Regular $1,000
Airport members $250
World Business Partners $250
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As the air travel industry steadily rebounds, ACI World’s Airport Service Quality (ASQ) Global Traveller Survey report enters its 4th year with a renewed focus on the evolving landscape of air travel trends.

The ASQ Global Traveller Survey report supports the world’s airports by tracking and forecasting trends in travellers’ behaviours and expectations.

The ASQ Global Traveller Survey report

Analyses main consumer trends influencing current and future passenger behaviour.
Explores key topics such as the impact of the economic climate, self-service and automation, personalization of the experience, emotional engagement, sustainability, and ethical consumption.
Highlights opportunities to refine the airport journey helping airports understand and meet passenger expectations.

Completion of the ASQ 2023 Global Traveller Survey report was made possible through the support of IDEMIA as the Platinum Advisory Partner; KONE, Plaza Premium Group, and NACO as Premium Sponsors; and Boingo as Standard Sponsor.

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