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Concession Agreements: Guide for Airport Managers and Commercial Operators

language English
format Digital - PDF



In today’s environment when meeting the needs of passengers is ever so more important, it is essential that airport operators select the best concession partners and hold them to a level of operational excellence and performance that will meet both the financial needs of the airport operator and the expectations of its customers.

This guide provides a set of tools that can be used by airport operators and concessionaires and is focused on how to develop and maintain successful business relationships in a changing world, regardless of the ownership and regulatory model, operations patterns, geographical location, or traffic levels of an airport.

The publication was produced by the ACI World Sub-Committee on Airports’ Non-Aeronautical Revenues and Activities (ANARA) and is part of a series dedicated to helping airports strengthen commercial revenue to improve the traveller experience.

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