Concession Agreements: Guide for Airport Managers and Commercial Operators
In today’s environment when meeting the needs of passengers is ever so more important, it is essential that airport operators select the best concession partners and hold them to a level of operational excellence and performance that will meet both the financial needs of the airport operator and the expectations of its customers.
This guide provides a set of tools that can be used by airport operators and concessionaires and is focused on how to develop and maintain successful business relationships in a changing world, regardless of the ownership and regulatory model, operations patterns, geographical location, or traffic levels of an airport.
The publication was produced by the ACI World Sub-Committee on Airports’ Non-Aeronautical Revenues and Activities (ANARA) and is part of a series dedicated to helping airports strengthen commercial revenue to improve the traveller experience.
Preview the Concession Agreements Guide.