Handbook: Optimal Integration of Airport Ground Access Services

Over the years, airports have become multimodal transportation hubs striving to meet the needs of a diverse group of travellers who may have varying preferences when choosing how to get to and from an airport. Significant trends, such as the potential impact from COVID-19, increasing automation and technological connectivity, and decarbonization among others, are resulting in the quick evolution of passenger expectations.

This Handbook provides in-depth guidance and information on the product segmentation, pricing strategies, operational protocol, technology enhancements, and key performance indicators of 10 specific airport ground access areas. These include vehicles, transportation network companies, public transportation, autonomous vehicles, etc., and the integration of all modes of transport.

The publication was produced by the ACI World Sub-Committee on Airports’ Non-Aeronautical Revenues and Activities (ANARA) and is part of a new series dedicated to helping airports strengthen commercial revenue to improve the traveller experience and contribute to the recovery of the sector.