Only logged in customers who have purchased this product may leave a review.
Passenger Facilitation Performance Metrics Handbook (2020)
language
English
format
Digital - PDF
Regular
US$1,000
Airport members
US$275
World Business Partners
US$275
Description
The handbook provides key tools for airports as they manage the flow of passengers and baggage in a safe and secure way, while meeting and exceeding passenger expectations. It will help airports identify and employ different types of key performance metrics in passenger facilitation and will describe how they can benefit from emerging trends in the use of airport data to improve communication between airports, airlines, and government agencies.
The handbook includes:
- examples of actions and best practices
- a comprehensive overview of the use of performance metrics
- a diverse range of case studies from airports around the world
a list of metrics and measurement tools related to service quality, and - an overview of recent research undertaken on the use of facilitation performance metrics.
See more
See less
Once purchased, the publication will be sent to you by e-mail. All versions are available. The document will also be available in your customer area.
Reviews
Add a review
Be the first to add a review.Your email address will not be published.
Add a review
Fill out the form
to download
By submitting this form, you consent to receive communications from ACI World about educational content, events, and news. You may withdraw your consent at any time. For more details, please refer to our privacy policy.
to download
Publication Preview Form
Thank you for your interest!
The demo is available via the button below and has been sent to your email address. Download preview
The demo is available via the button below and has been sent to your email address. Download preview
How to become member
Airport Members
ACI membership is open to airports and aviation-related businesses around the world. As part of an active association, our members benefit from the latest news, data-driven trends and forecasts, resources, training opportunities, and insights from industry experts.
World Business Partners
The ACI World Business Partners (WBP) program is open to businesses working with airports or airport-related industries. This unique program offers members the opportunity to connect with a global network of airports, access valuable tools and resources, and discover new business opportunities.
Least Developed Countries
In the least developed countries, financial resources for training can be limited, so the ACI Fund seeks to open the door to career development for individuals while, at the same time, building capacity and safeguarding and enhancing professional standards in this community of airports.
Other Publications
object(WP_Term)#17212 (10) {
["term_id"]=>
int(189)
["name"]=>
string(18) "Data & Reports"
["slug"]=>
string(12) "data-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(189)
["taxonomy"]=>
string(11) "product_cat"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(61)
["filter"]=>
string(3) "raw"
}
object(WP_Term)#16999 (10) {
["term_id"]=>
int(16)
["name"]=>
string(12) "Publications"
["slug"]=>
string(12) "publications"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(16)
["taxonomy"]=>
string(11) "product_cat"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(197)
["filter"]=>
string(3) "raw"
}
object(WP_Term)#16995 (10) {
["term_id"]=>
int(16)
["name"]=>
string(12) "Publications"
["slug"]=>
string(12) "publications"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(16)
["taxonomy"]=>
string(11) "product_cat"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(197)
["filter"]=>
string(3) "raw"
}
object(WP_Term)#16921 (10) {
["term_id"]=>
int(16)
["name"]=>
string(12) "Publications"
["slug"]=>
string(12) "publications"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(16)
["taxonomy"]=>
string(11) "product_cat"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(197)
["filter"]=>
string(3) "raw"
}
Reviews
There are no reviews yet.