ASQ Research Report Health Safety Measures

Airports must now ensure the quality of their operations while also ensuring that the health of their staff and passengers is fully addressed not only in accordance with the expanded requirements of local authorities, but also with complex (and often fast-changing) requirements set by several foreign authorities.

The ASQ Health Safety Measures Report, sponsored by TAV Technologies, enables airports to gain a clearer understanding of the level of passenger satisfaction with regard to safety and hygiene measures and further develop the targeting and quality of services.

The report provides:

• The evolution of satisfaction with safety and hygiene measures over the past year and their impact on the overall passenger experience.
• A portrait of the results by region.
• Suggestions and guidance from ASQ member airports on measures that were felt to have had the greatest impact on their passenger experience.