Customer Experience Archives - Store | ACI World

Thank you for your review!
This one will be published shortly.

Log in

Your cart is empty.

Your cart is empty.

Accessibility and Facilitation ACI World Corporate Airport Information Technology (IT) Customer Experience Cybersecurity Economics and Finance Environment and Sustainability Future Trends Policy Safety and Operations Security Workforce All publications

Follow us on

ACI World offers publications, tools, guidance, reports, training, events and more to the airport industry and related organizations—to promote excellence worldwide and support the greater aviation ecosystem.

Filter

Subject areas

Type of product

Other options

Languages

Price

32 results

Sort by:

object(WP_Term)#42044 (10) { ["term_id"]=> int(221) ["name"]=> string(16) "Recorded Webinar" ["slug"]=> string(16) "recorded-webinar" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(221) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(17) ["count"]=> int(92) ["filter"]=> string(3) "raw" }

Recorded Webinar

Customer Experience

ACI World Masterclass - From Passenger Experience to Profit: How CX Transforms Airport Revenue Free

object(WP_Term)#41970 (10) { ["term_id"]=> int(221) ["name"]=> string(16) "Recorded Webinar" ["slug"]=> string(16) "recorded-webinar" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(221) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(17) ["count"]=> int(92) ["filter"]=> string(3) "raw" }

Recorded Webinar

Customer Experience

Airports Under 2M Passengers: Proven Customer Experience Strategies Free

object(WP_Term)#41953 (10) { ["term_id"]=> int(221) ["name"]=> string(16) "Recorded Webinar" ["slug"]=> string(16) "recorded-webinar" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(221) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(17) ["count"]=> int(92) ["filter"]=> string(3) "raw" }

A woman in uniform assists a man with a passport and boarding pass at an airport, illustrating insights from the ASQ 2026 Global Traveller Survey: From Passenger Expectations to Airport Priorities. Both smile amid blurred airport signs, business attire, and luggage.

Recorded Webinar ASQ Global Traveller Surveys

Customer Experience

ASQ 2026 Global Traveller Survey: From Passenger Expectations to Airport Priorities Free

object(WP_Term)#41775 (10) { ["term_id"]=> int(16) ["name"]=> string(12) "Publications" ["slug"]=> string(12) "publications" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(16) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(215) ["filter"]=> string(3) "raw" }

2026-GTS

Publications ASQ Global Traveller Surveys

Customer Experience

ASQ 2026 Global Traveller Survey Report Starting from US$250

object(WP_Term)#41779 (10) { ["term_id"]=> int(221) ["name"]=> string(16) "Recorded Webinar" ["slug"]=> string(16) "recorded-webinar" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(221) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(17) ["count"]=> int(92) ["filter"]=> string(3) "raw" }

2026-GTS

Recorded Webinar ASQ Global Traveller Surveys

Customer Experience

ASQ 2026 Global Traveller Survey - Airport Travel Experience: Trends and Opportunities Free

object(WP_Term)#41760 (10) { ["term_id"]=> int(25) ["name"]=> string(6) "Events" ["slug"]=> string(6) "events" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(25) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(2) ["filter"]=> string(3) "raw" }

The Airport Experience Summit 2026 takes place against a city skyline, with lush greenery in the foreground and dramatic sunset clouds, reminiscent of a suspension bridge spanning a wide river.

Customer Experience

31 Aug - 4 Sep 2026

Airport Experience Summit 2026

object(WP_Term)#41868 (10) { ["term_id"]=> int(17) ["name"]=> string(8) "Webinars" ["slug"]=> string(8) "webinars" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(17) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(93) ["filter"]=> string(3) "raw" }

A smiling woman with long hair and a red scarf stands in an airport terminal, promoting

Customer Experience

Building Airport Communities: Lessons from Airports Leading in CX Free

object(WP_Term)#41861 (10) { ["term_id"]=> int(17) ["name"]=> string(8) "Webinars" ["slug"]=> string(8) "webinars" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(17) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(93) ["filter"]=> string(3) "raw" }

A smiling family of four walks through an airport, enjoying their journey—an example of the seamless travel experience you can create with Mastering Airport CX: Trainings and Strategies for Success.

Customer Experience

Mastering Airport CX: Trainings and Strategies for Success Free

object(WP_Term)#41856 (10) { ["term_id"]=> int(221) ["name"]=> string(16) "Recorded Webinar" ["slug"]=> string(16) "recorded-webinar" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(221) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(17) ["count"]=> int(92) ["filter"]=> string(3) "raw" }

A traveller uses a smartphone at an airport self-service kiosk, reflecting trends highlighted in the ASQ 2024 Global Traveller Survey: New Trends and Impact on the Airport Business.

Recorded Webinar

Customer Experience ASQ Global Traveller Surveys

ASQ 2024 Global Traveller Survey: New Trends and Impact on the Airport Business Free

object(WP_Term)#41844 (10) { ["term_id"]=> int(17) ["name"]=> string(8) "Webinars" ["slug"]=> string(8) "webinars" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(17) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(93) ["filter"]=> string(3) "raw" }

A woman in an orange jacket smiles while holding a suitcase at a bright, modern airport terminal, illustrating findings from the ASQ 2024 Global Traveller Survey - Airport Travel Experience: Trends and Opportunities.

Customer Experience ASQ Global Traveller Surveys

ASQ 2024 Global Traveller Survey - Airport Travel Experience: Trends and Opportunities Free

object(WP_Term)#41850 (10) { ["term_id"]=> int(16) ["name"]=> string(12) "Publications" ["slug"]=> string(12) "publications" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(16) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(215) ["filter"]=> string(3) "raw" }

A young woman smiles for a selfie at a busy airport terminal while carrying the ASQ 2024 Global Traveller Survey Report in her backpack.

Publications ASQ Global Traveller Surveys

Customer Experience

ASQ 2024 Global Traveller Survey Report Starting from US$250

object(WP_Term)#41845 (10) { ["term_id"]=> int(17) ["name"]=> string(8) "Webinars" ["slug"]=> string(8) "webinars" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(17) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(93) ["filter"]=> string(3) "raw" }

A man in a blue blazer smiles at his phone while standing with other travelers in a busy, bright airport terminal—illustrating the need for tools like the Webinar: Sharing Airport Wait Times – The Opportunities of Data Exchange.

Airport Information Technology (IT)

Customer Experience

Webinar - Sharing Airport Wait Times: The Opportunities of Data Exchange Free

object(WP_Term)#41843 (10) { ["term_id"]=> int(17) ["name"]=> string(8) "Webinars" ["slug"]=> string(8) "webinars" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(17) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(93) ["filter"]=> string(3) "raw" }

A family of three—two adults and a child—smiles for a selfie in an airport, reflecting insights from the Webinar – ASQ 2023 Global Traveller Survey (Part 2), with flight info displays and luggage carts visible.

Customer Experience ASQ Global Traveller Surveys

Webinar – ASQ 2023 Global Traveller Survey (Part 2) Free

object(WP_Term)#41867 (10) { ["term_id"]=> int(17) ["name"]=> string(8) "Webinars" ["slug"]=> string(8) "webinars" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(17) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(93) ["filter"]=> string(3) "raw" }

A woman with curly hair smiles while using a self-service airport kiosk, checking in for her flight. Other travelers and luggage are visible. Discover travel trends in the Webinar - ASQ 2023 Global Traveller Survey (Part 1).

Customer Experience ASQ Global Traveller Surveys

Webinar - ASQ 2023 Global Traveller Survey (Part 1) Free

object(WP_Term)#41868 (10) { ["term_id"]=> int(16) ["name"]=> string(12) "Publications" ["slug"]=> string(12) "publications" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(16) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(215) ["filter"]=> string(3) "raw" }

Aerial view of an airport gate scene, featured in

Publications ASQ Global Traveller Surveys

Customer Experience

ASQ 2023 Global Traveller Survey report Starting from US$250

object(WP_Term)#41835 (10) { ["term_id"]=> int(221) ["name"]=> string(16) "Recorded Webinar" ["slug"]=> string(16) "recorded-webinar" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(221) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(17) ["count"]=> int(92) ["filter"]=> string(3) "raw" }

A man and woman, appearing happy and ready to travel, stand together in a sunlit airport terminal. He holds a black duffel bag; she has a red rolling suitcase. Scene inspired by the ASQ 2022 Global Traveller Survey: Customer Experience (Part 1).

Recorded Webinar

Customer Experience

ASQ 2022 Global Traveller Survey: Customer Experience in a Post-Pandemic World (Part 1) Free

object(WP_Term)#41840 (10) { ["term_id"]=> int(221) ["name"]=> string(16) "Recorded Webinar" ["slug"]=> string(16) "recorded-webinar" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(221) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(17) ["count"]=> int(92) ["filter"]=> string(3) "raw" }

A family of three with bright pink suitcases takes a cheerful airport selfie, capturing a travel moment featured in

Recorded Webinar

Customer Experience

ASQ 2022 Global Traveller Survey: Business Strategies to Address New Customer Expectations: Airport Opportunities from Sustainability Approaches to Technology (Part 2) Free

object(WP_Term)#41837 (10) { ["term_id"]=> int(221) ["name"]=> string(16) "Recorded Webinar" ["slug"]=> string(16) "recorded-webinar" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(221) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(17) ["count"]=> int(92) ["filter"]=> string(3) "raw" }

A woman at the airport with a yellow backpack, hat, glasses, and face mask holds her passport and boarding pass. This image relates to the ASQ 2021 Global Traveller Survey: Discussion on operational and commercial challenges and opportunities (Part 2).

Recorded Webinar

Customer Experience

ASQ 2021 Global Traveller Survey: Discussion on operational and commercial challenges and opportunities (Part 2) Free

object(WP_Term)#41838 (10) { ["term_id"]=> int(221) ["name"]=> string(16) "Recorded Webinar" ["slug"]=> string(16) "recorded-webinar" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(221) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(17) ["count"]=> int(92) ["filter"]=> string(3) "raw" }

A man and a woman in face masks stand together at an airport with suitcases, checking travel info on a smartphone—reflecting trends from the CEOs perspective on the ASQ 2021 Global Traveller Survey.

Recorded Webinar

Customer Experience

CEOs perspective on the ASQ 2021 Global Traveller Survey Free

object(WP_Term)#41776 (10) { ["term_id"]=> int(221) ["name"]=> string(16) "Recorded Webinar" ["slug"]=> string(16) "recorded-webinar" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(221) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(17) ["count"]=> int(92) ["filter"]=> string(3) "raw" }

A family of three wearing face masks walks through an airport terminal, illustrating themes from the ASQ 2021 Global Traveller Survey: Evolution of sentiment and behaviours (Part 1). Large windows line the terminal.

Recorded Webinar

Customer Experience

ASQ 2021 Global Traveller Survey: Evolution of sentiment and behaviours (Part 1) Free

object(WP_Term)#41955 (10) { ["term_id"]=> int(221) ["name"]=> string(16) "Recorded Webinar" ["slug"]=> string(16) "recorded-webinar" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(221) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(17) ["count"]=> int(92) ["filter"]=> string(3) "raw" }

A couple wearing face masks stands in an airport terminal, referencing their passport and boarding pass—an image reflecting insights from the ASQ 2020 Global Traveller Survey.

Recorded Webinar

Customer Experience

ASQ 2020 Global Traveller Survey Free

object(WP_Term)#41953 (10) { ["term_id"]=> int(221) ["name"]=> string(16) "Recorded Webinar" ["slug"]=> string(16) "recorded-webinar" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(221) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(17) ["count"]=> int(92) ["filter"]=> string(3) "raw" }

Rows of brown airport seats display red Xs and green checks for social distancing. A sign reads “Social Distancing” with COVID-19 guidance, highlighting new realities of customer experience in the pandemic era. Product: New Realities of Customer Experience.

Recorded Webinar

Customer Experience

New realities of customer experience: The impact of COVID-19 Free

object(WP_Term)#41847 (10) { ["term_id"]=> int(16) ["name"]=> string(12) "Publications" ["slug"]=> string(12) "publications" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(16) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(215) ["filter"]=> string(3) "raw" }

A woman in a black leather jacket and jeans pulls a suitcase through an airport terminal, illustrating the findings of the ASQ 2022 Global Traveller Survey on passenger experiences.

Publications ASQ Global Traveller Surveys

Customer Experience

ASQ 2022 Global Traveller Survey Starting from US$250

object(WP_Term)#41872 (10) { ["term_id"]=> int(16) ["name"]=> string(12) "Publications" ["slug"]=> string(12) "publications" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(16) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(215) ["filter"]=> string(3) "raw" }

A person in a yellow top and face mask uses a wall-mounted hand sanitizer in a public indoor space, illustrating the practices highlighted in the ASQ Research Report Health Safety Measures.

Publications ASQ Research Reports

Customer Experience

ASQ Research Report Health Safety Measures Starting from US$150

object(WP_Term)#41850 (10) { ["term_id"]=> int(16) ["name"]=> string(12) "Publications" ["slug"]=> string(12) "publications" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(16) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(215) ["filter"]=> string(3) "raw" }

A man at an airport check-in counter shows his phone to airline staff, representing findings from the ASQ 2021 Global Traveller Survey, while a woman with luggage waits in line behind him.

Publications ASQ Global Traveller Surveys

Customer Experience

ASQ 2021 Global Traveller Survey Starting from US$250

object(WP_Term)#41838 (10) { ["term_id"]=> int(16) ["name"]=> string(12) "Publications" ["slug"]=> string(12) "publications" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(16) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(215) ["filter"]=> string(3) "raw" }

A young woman in a face mask stands outdoors at an airport, with travelers and luggage in the background, illustrating insights from the ASQ 2020 Global Traveller Survey.

Publications ASQ Global Traveller Surveys

Customer Experience

ASQ 2020 Global Traveller Survey Starting from US$250

object(WP_Term)#41835 (10) { ["term_id"]=> int(16) ["name"]=> string(12) "Publications" ["slug"]=> string(12) "publications" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(16) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(215) ["filter"]=> string(3) "raw" }

A man and a young boy sit in airport seats with a red suitcase, pointing excitedly out the window—an example of comfort in waiting areas featured in the ASQ Best Practice Report: Passenger Experience at the Gate.

Publications ASQ Best Practices Reports

Customer Experience

ASQ Best Practice Report: Passenger Experience at the Gate Comfort in Waiting Areas Starting from US$525

object(WP_Term)#41854 (10) { ["term_id"]=> int(16) ["name"]=> string(12) "Publications" ["slug"]=> string(12) "publications" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(16) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(215) ["filter"]=> string(3) "raw" }

A couple walks through an airport, smiling as the woman holds a boarding pass and purse while the man carries a backpack. This scene captures elements explored in

Publications ASQ Special Reports

Customer Experience

The Influence of Culture on Perceptions of the Airport Customer Experience Starting from US$500

object(WP_Term)#41844 (10) { ["term_id"]=> int(16) ["name"]=> string(12) "Publications" ["slug"]=> string(12) "publications" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(16) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(215) ["filter"]=> string(3) "raw" }

The ASQ Best Practice Report: Airport Cleanliness details effective strategies for maintaining accessible, clean restroom facilities for all, including men, women, and people with disabilities.

Publications ASQ Best Practices Reports

Customer Experience

ASQ Best Practice Report: Airport Cleanliness Starting from US$500

object(WP_Term)#41760 (10) { ["term_id"]=> int(16) ["name"]=> string(12) "Publications" ["slug"]=> string(12) "publications" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(16) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(215) ["filter"]=> string(3) "raw" }

A view from an airplane window of an airport tarmac with blurred ground vehicles in soft light, as featured in the ASQ Research Report: Low cost and conventional airlines, Passenger expectations for departure airports.

Publications ASQ Research Reports

Customer Experience

ASQ Research Report: Low cost and conventional airlines, Passenger expectations for departure airports Starting from US$500

object(WP_Term)#41831 (10) { ["term_id"]=> int(16) ["name"]=> string(12) "Publications" ["slug"]=> string(12) "publications" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(16) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(215) ["filter"]=> string(3) "raw" }

A smiling woman in glasses and a hat sits by an airport window, holding her passport and boarding passes, reflecting the ACI Passenger Personas: A new approach to passenger profiling. Airplanes and the runway are visible outside.

Publications ASQ Special Reports

Customer Experience

ACI Passenger Personas: A new approach to passenger profiling Starting from US$500

object(WP_Term)#41959 (10) { ["term_id"]=> int(16) ["name"]=> string(12) "Publications" ["slug"]=> string(12) "publications" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(16) ["taxonomy"]=> string(11) "product_cat" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(215) ["filter"]=> string(3) "raw" }

A person reads the research report

Publications ASQ Research Reports

Customer Experience

Research report: Does passenger satisfaction increase airport non-aeronautical revenue? Starting from US$500

Load more

Stay updated

Don’t miss out on the latest news, information, and resources from the voice of the world’s airports.